Frequently Asked Questions

The following are answers to questions we're most frequently asked.

How do I earn Northwest Airlines World Perks Miles at Bensingers ?

Easy ! Simply give your WorldPerks number to your branch store one time  by phone or in person. No additional  forms to fill out . Simple! You will immediately begin earning one mile for each dollar spent at Bensingers.

Do you use Perc in your cleaning?
No. BENSINGER'S  uses an environmentally friendlier cleaning process that leaves your clothes clean and oderless without that "dry cleaning" smell.

Where do you pick up and drop off my clothes?
You and our service person choose the location ; typically back door ,porch, carport/garage . It's best if you choose a weather-sheltered location.

What type of bag do I use to put my clothes in for pick-up?
At no charge, we'll provide a sturdy BENSINGER'S  laundry bag. If you do not have a BENSINGER bag, just leave your dry cleaning and shirts in a plastic bag or basket etc. in your usual drop-off location. 

Do I have to be there when the drop-off or pick-up is made?
NO . Today 80% of our customers are not home when we pick-up and deliver.Bensinger's service persons are bonded and reliable .  There is no need to be home to use our service. Your driver will service your pre-designated location.

How do I pay for your service?
Your cleaning will be charged to your credit card (Visa or Mastercard only) once at the end each month. You will receive a BENSINGER'S monthly statement that documents your charges and shows your credit card billing . 

How will I know my scheduled drop-off and pick-up days?
You will be assigned either MON- THUR or  TUES- FRI cycle .After your account is set up and approved,your serviceman will call to introduce himself and arrange the details with you . You may ask him for a free Bensinger's bag at this time ;however you may always leave your garments in a plastic bag, laundy basket, or other container.

How do I tell BENSINGERS  about a special request/issue with my garments?
Simply leave (or pin to garment) a detailed note in your bag identifying the specific garment  along with your specific cleaning instructions. Please inform your service person when you are out of the city.